Terms and Conditions - Luxury Apartment Selection

Effective Date: January 1, 2025

1. Introduction

Welcome to LuxeFlatOne.com, the premier platform for luxury apartment selection. By accessing or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

2. Services

LuxeFlatOne.com provides a bespoke matching service between discerning clients and exclusive luxury apartments worldwide. Our registered business is located at Olympic Museum, Quai d’Ouchy 1, 1006 Lausanne, Switzerland. Phone: +41763434870. Business ID: CHE-843.617.528.

3. Booking and Reservation

To reserve an apartment, you must submit your inquiry via our luxury inquiry form. All reservations are subject to availability and confirmation.

4. Payment Terms

Full payment or deposit requirements will be communicated at the time of booking. Payments can be made via credit card or bank transfer. All payments must clear prior to arrival.

5. Refund Policy

5.1 General Refund Eligibility

Cancellations made at least 30 days prior to the scheduled check-in date are eligible for a full refund, minus any non-refundable service fees. Cancellations between 14 and 29 days prior incur a 50% refund. Cancellations within 14 days of check-in are non-refundable.

5.2 Extension of Refund Terms

In exceptional circumstances, including unforeseen travel restrictions or force majeure events, we may extend eligibility for a partial or full refund upon review of documented evidence.

5.3 How to Request a Refund

To initiate a refund, please use our support contact form and include your booking reference, transaction details, and reason for cancellation. Our team will respond within 5 business days.

5.4 Processing Time

Approved refunds will be processed within 14 business days. Bank processing times may vary and are outside our control.

5.5 Non-Refundable Fees

Certain administrative and service fees are non-refundable. Such fees will be clearly indicated at the time of booking.

6. Limitation of Liability

To the maximum extent permitted by law, LuxeFlatOne.com shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services.

7. Governing Law

These Terms and Conditions are governed by the laws of Switzerland, and any disputes will be subject to the exclusive jurisdiction of the courts of Lausanne.

8. Amendments

We reserve the right to modify these terms at any time. Changes will be effective upon posting on this page. Continued use of our services constitutes acceptance of the updated terms.

9. Contact Information

Office: Olympic Museum, Quai d’Ouchy 1, 1006 Lausanne, Switzerland
Phone: +41763434870
Business ID: CHE-843.617.528